| Experience
Sr. Product Design Manager, Tebra
July 2024 — Present
I lead the design of the Patient Experience, partnering with senior product and engineering leadership to strategize product and design decisions to deliver on business needs.
I lead a design team overseeing critical provider and patient touch points, and drive solution excellence by facilitating meaningful working sessions and reviews.
Within two quarters, I helped launch a critical portfolio repackaging effort which improved customer retention rates and overall product NPS.
Product Design Manager, Tebra
Nov 2022 — July 2024
I led the execution of a vision which unified two product suites into a cohesive and modern Patient Experience.
I championed the Patient, conducting discovery of current behavior trends and needs, then crafting and communicating narratives to educate teams and spark change.
I partnered with design leadership to monitor and address the design team’s individual and collective needs, and help to drive initiatives which up-level teammate’ knowledge and skills.
Creative Director, Comcast
Mar 2019 – Oct 2022
I helped strategize and execute the launch of Xfinity’s self-monitored home security line of business. I introduced consistency and simplicity into the activation of Xfinity services and smart home devices so that millions of users self-activate without issue, saving the user time and reducing cost to the business.
I improved every Xfinity user’s WiFi experience by leading the design of proactive moments that use powerful, yet intuitive, troubleshooting tools.
Lastly, I oversaw design efforts to define app experiences which would provide internal product and marketing teams channels to meet their business goals in a cohesive manner.
Associate Creative Director, Comcast
Apr 2016 – Feb 2019
I spearheaded the design of AI-powered camera features for mobile apps and differentiated the product through integration with X1’s best-in-class TV UI and interaction design. I led an initiative to redesign the Xfnity Home touchscreen by leveraging new hardware and far-feld voice capabilities to overhaul the UX. I led forward-facing security initiatives from workshops to conceptual design and prototypes.
Sr. Art Director, Comcast
Mar 2013 – Mar 2016
I managed a team designing experiences that paved the way for customer support and troubleshooting to adopt a self-service mindset. I designed the interaction, UI, and choreography for the intersection of hardware and digital interfaces.
Sr. UX Designer, Comcast
Apr 2011 – Feb 2013
I drove conceptual product design for web, mobile, and TV. I led UX design for several TV apps on the X1 platform. I hardened the design of the nascent Xfinity Home product to be launch ready.
Sr. Interactive Designer, Red Tettemer
Feb 2009 – Apr 2011
I designed imaginatively interactive web experiences for Philly and PA state tourism, filmmakers, boutique distilleries and breweries, and startup sports drinks.
Associate Art Director, TMX Communications
Dec 2005 – Feb 2009
I pushed pharmaceutical print and web design outside of its comfort zone. I designed, directed, and produced a motion campaign for LG Mobile. I designed and animated interactive web experiences for consumer financial services.
| Education
University of the Arts
Philadelphia, PA
BFA in Multimedia
2000 – 2004
| I value…
Partnerships and feedback
Effective communication to influence change
Evolutions over revolutions
A high level of craft
A healthy dose of pragmatism
This page was created with care as a non-PDF viewing experience. 🩶